What to Do While Waiting for An Ambulance

After calling 119, staying calm and providing clear information can help emergency responders reach and assist the patient as efficiently as possible.

Follow the emergency dispatcher's instructions whenever they are provided.

GIVE YOUR EXACT LOCATION

Tell the dispatcher where the patient is located.

Useful information may include:

• Street address
• Building or hotel name
• Floor and room number
• Nearby landmark
• Subway station or exit
• Easily identifiable meeting point

If someone is available, ask them to wait near the entrance and guide emergency personnel to the patient.

DESCRIBE THE PATIENT'S CONDITION

Provide simple, essential information:

What happened?

Is the patient conscious?

Is the patient breathing?

Is there serious bleeding?

Are there known allergies or medical conditions?

Answer the dispatcher's questions as clearly as possible.

FOLLOW 119 INSTRUCTIONS

The dispatcher may provide instructions appropriate to the emergency while help is on the way.

Follow those instructions carefully.

Do not perform unfamiliar medical procedures unless instructed by qualified emergency personnel.

DO NOT MOVE THE PATIENT UNNECESSARILY

After a serious accident or injury, unnecessary movement may create additional risk.

Unless the location itself is dangerous, follow emergency personnel's instructions about moving the patient.

PREPARE IMPORTANT INFORMATION

If it can be done without delaying care, prepare:

• Passport or identification
• Residence Card, if applicable
• Medication list
• Allergy information
• Important medical history
• Insurance information
• Emergency contact details

MAKE ACCESS EASIER

When possible:

Unlock the Door → Clear the Entrance → Turn On Lights → Send Someone to Meet the Ambulance

In large apartment buildings, hotels, offices, or campuses, this can help responders locate the patient more quickly.

DO NOT DELAY FOR A PREFERRED HOSPITAL

In a serious emergency, the immediate priority is appropriate emergency assessment and treatment.

Hospital destination can depend on the patient's condition, location, facility capability, and real-time circumstances.